Your products have 12 months warranty (unless otherwise mentioned in the product description).
PLEASE TEST AND REVIEW THE PRODUCT THOROUGHLY BEFORE INSTALLING IT.
What is not covered by warranty:
Unfortunately we will not be able to accept the product under warranty in the following cases:
-Without our stamp or labels
-Incorrectly bent cables
-Damaged by tampering
-Physical damage to the product
What happens if the package has been damaged during transport?
Please don't accept the package; If you accept it (in this case, please write on the delivery note of the carrier that you have received them in these conditions), you have 48 hours to inform us and request an authorization for your return; for this we need you to provide us with the following:
- Photos from the front and behind the box
- Photos of the front and back of the damaged product (or products)
- Please keep the damaged box until we give you instructions.
Did you receive the wrong products?
Contact us no later than 48 hours after receiving the order.
Have you ordered the wrong products?
If this happens, please contact us and we will help you. In this case we can only accept products purchased in the last month only and the value of the products should not exceed 10% of your monthly purchases.
The return products must be returned in excellent condition, original packaging, including all its components and / or accessories, without marks, without labels, etc.
The return shipping costs will be at your expense.
- Before creating the RMA, please send a photo or video of the damage to your Sales Agent or to email@example.com. (Maybe we can help you and we can avoid this time-consuming process.)
- Access your account at www.4phones.es and click on RMA, from here click on “Create RMA”. (https://4phones.es/pages/rma)
- Select the order with which you received the item you want to process under warranty.
- Remove the products from the list that you do not want to return. The remaining products are your RMA products.
- Describe (in the empty text field) as detailed as possible, the reason why the product is being returned.
- Our team will receive your request and follow up with you.
- Once the product is received and approved, you will receive a credit note, and if necessary you must place a new order for the product.
Returns are processed every month, at the end of the month you will receive a UPS shipping label from us.
With the information on this label, you can contact UPS in your area to have your package picked up on the day and time that best suits you giving the tracking number on the label. By using this label, the shipping costs will be covered by 4Phones, if you prefer to send your returns without waiting for us to send you the monthly label, shipping costs will be at your own expenses.
THE CREDIT OF YOUR RETURN WILL BE MADE AFTER THE PRODUCT IS RECEIVED AND REVISED IN OUR RMA DEPARTMENT. IF YOU NEED THE PRODUCT, YOU MUST RE-ORDER THE SAME.
HOW TO AVOID DENIED RMA'S?
Read the following blog post, by clicking here.